Privacy Policy | Amazonslots

When you register and play with us, we collect personal details including your name, date of birth, address, email, phone number, and payment information. To verify your identity and comply with anti-money laundering requirements, we ask for a valid photo ID (driving licence or passport) and a utility bill dated within the last three months. We may also request front images of your registered payment cards (with the middle 8 digits blocked for security). If required, we'll ask for documents showing the source of your funds. We collect information about your account activity, deposits, withdrawals, gameplay, and device data when you access our site or mobile experience.

We collect your information to set up and manage your account, process your deposits and withdrawals, and comply with UK Gambling Commission and Alderney Gambling Control Commission regulations. Identity verification and source-of-funds checks are legal requirements to prevent money laundering and fraud. We use your data to personalise your experience, send you promotional offers (if you've opted in), detect and prevent abuse, and protect both you and our platform from unauthorised access. We also retain records for dispute resolution, responsible gambling monitoring, and regulatory reporting.

We process your data on several legal grounds: your consent (for marketing communications), the performance of our contract with you (account management and payments), our legal obligations (KYC, anti-money laundering, gambling regulation), and our legitimate interests (fraud prevention, platform security, and responsible gambling). When you provide identity documents, we pass your information to authorised credit reference agencies as part of our verification process. We may re-perform verification checks periodically to ensure ongoing compliance. If we cannot complete verification, we may suspend or close your account and withhold winnings pending successful identity confirmation.

We share your information with payment processors to handle deposits and withdrawals, credit reference agencies for identity verification, and our regulator (the UK Gambling Commission and Alderney Gambling Control Commission) when required by law. Our parent company, Jumpman Gaming Limited, may access your data for compliance and operational purposes. We do not sell your personal data to third parties for marketing. If you breach our terms, attempt fraud, or we suspect money laundering, we may be required to report you to the relevant authorities.

We retain your account information for as long as your account is active and for a period after closure to meet regulatory requirements and resolve any disputes. Identity documents and verification records are kept for the duration of your account plus a retention period mandated by UK Gambling Commission rules. If your account becomes inactive (no login for 365 consecutive days), we'll notify you and begin charging an administration fee of £5.00 per 30 days against your balance. You can request account reactivation and data access at any time by contacting our Data Protection Officer.

Under UK data protection law, you have the right to access, correct, or delete your personal data, subject to our legal and regulatory obligations. You can request a copy of all information we hold about you. You have the right to restrict how we process your data, object to processing, and request data portability (receiving your data in a structured format). You can opt out of marketing communications at any time through your account settings or by contacting us. If you wish to exercise any of these rights, contact our Data Protection Officer. Please note that some data must be retained for regulatory compliance and cannot be deleted.

We protect your data using SSL encryption, secure servers, and restricted access controls. All staff handling personal information are trained in data protection and confidentiality. Your payment card details are processed securely, and we never store full card numbers. We conduct regular security reviews and comply with UK Gambling Commission security standards. However, no online system is completely secure. If you believe your account has been compromised, contact our support team immediately. Note: your funds are held in a segregated client bank account but are not protected in the event of operator insolvency under UK Gambling Commission classification.

We use cookies and similar tracking technologies to remember your login, personalise your experience, and analyse how you use our site. These help us improve performance and detect fraud. Some cookies are essential for security and account management; others are optional and used for analytics and marketing. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use our services. For detailed information about the types of cookies we use, retention periods, and your choices, please refer to our Cookie Policy.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or by posting a notice on our site. Your continued use of our services after changes become effective means you accept the updated policy. We encourage you to review this page regularly to stay informed about how we protect your data.

If you have questions about this privacy policy, wish to exercise your rights, or want to report a data protection concern, please contact our Data Protection Officer. You can reach our support team via live chat (Monday-Friday, 9am-4pm) or email, and they will direct your request to the appropriate team. You also have the right to lodge a complaint with the UK Information Commissioner's Office if you believe we have mishandled your data. We're committed to responding to all privacy requests promptly and transparently.